What is the Children’s Contact Service?
We offer short term services that help and support families who are experiencing conflict and are finding difficult to co-parent following separation. We provide services for children aged between 6 weeks and 12 years old in a safe and neutral environment.
We work together with families to help them enjoy positive experiences with their children. We assist them to work towards co-parenting and managing their own contact arrangements. This is done by moving through progressively more independent service streams.
What services do we offer?
We provide Supervised Contact, Supported Contact, Changeover and Supported Changeover services. The services are designed to be progressive in nature, so suitable families will move through the different service streams on their way to self-managing their own contact arrangements.
When using our service, we may recommend other suitable services to help parents develop a supportive bridge so their children can feel safe and secure when moving from one parent to the other.
Where are our centres located?
We have centres in the Illawarra, Macarthur and Shoalhaven areas. They are all accessible by public transport.
Who can use the service?
While families with court orders are usually given preference, safety comes first. Both parents need to agree to our service rules and we need to be sure that the children, staff and parents will all be safe when using our service.
How to register for the service?
Each parent will need to contact our intake officers on 02 4227 1122 to register their details.
View our Fee policy and current waiting list at our website.
This service operates in the following area(s):
How to refer to this service: Most referrals will come through current court orders however we will accept self- referrals where there is an interim agreement to use the service with a clear exit strategy to alternate contact arrangements.
Eligibility criteria: Families with interim court orders are usually given preference. The youngest child needs to be under 13 years old.
Is there a cost associated with this service? Yes. See our website or follow the link in the Description section.
Is there a waiting list? Yes, however times vary. See our website or follow the link in the Description section.
Days/Hours: Shoalhaven: Operates fortnightly. Saturday 9:00am-5:00pm. By Appointment ONLY Illawarra & MacArthur: Operates Weekly (weekdays & weekends) 9:00am-5:00pm. By Appointment ONLY
The Family Law Pathways Network Service Directory aims to provide access to accurate and up-to-date information about various support services throughout the Illawarra and Southern Highlands Regions. The directory will support members to make informed decisions regarding appropriate referral pathways to assist organisations operating as part of or alongside the family law system.
To include your service information in this directory please fill in the online application form. Services are encouraged to notify the Network Project Officer of any changes to service listings as they arise.
The Directory lists services who have identified themselves as working with families in crisis. Please note that the ISHFLPN does not personally endorse or recommend any specific service listed on this site and/or the Directory of Services. Any user must make an informed decision as to the engagement of any of the services listed in this Directory of their own accord.